Case Study

CSRB Personal Data Specialists

Their Problem

Chris Burn is the Founder of CSRB Personal Data Specialists, as well as a networking organisation – B2B Online Networking.  CSRB has a simple mission. To be clear and open about personal data protection. What you need, why you need it and what you are legally required todo.

As both businesses were growing, Chris needed support in several key areas. However, because Chris operates in the data protection and confidential document sector, he needed to feel 100% reassured about appointing support that had all the necessary compliance and legal documentation in place pre-engagement.

Chris approached Smart Office Support and we quickly demonstrated to him during the initial meeting that we had data processing agreements, privacy notices and service level agreements in place, which underpinned the contract between CSRB and Smart Office Support.

Our Solution

Chris engaged our services to help him bring his inbox under control, monitor his emails for client enquiries, social media support and to update his CRM.

CSRB are now benefiting from operational efficiency, improved email management, enhanced direct contact with their clients and peace of mind with regards to data protection.

Services provided:

Process Support
Task Management
Email Management
CRM Support
Mailshots
Holiday & Sickness Cover
Content Creation
Scheduling

From the client:

“It was a very easy decision to engage the services of Smart Office Support and we have not looked back. We are now benefiting from operational efficiency, improved diary management, enhanced direct contact with our clients and peace of mind with regards to data protection“.

Chris Burn, Director

Chris Burn - CSRB Personal Data Specialists

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