We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This notice was last updated on Monday March 22nd, 2021 and complies to the UK GDPR, underpinned by the Data Protection Act (2018) and ICO (Information Commissioners Office), and covers post-BREXIT regulatory compliance.
Our scope is all data subjects, whose personal data is collected, in line with the requirements of the UK GDPR.
The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to Smart Office Support collecting/processing their personal data.
All employees of Smart Office Support who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their personal data is secured.
Smart Office Support provides virtual assistance for businesses nationally in the UK. Smart Office Support collects uses and is responsible for certain personal information about you.
When we do so we are regulated under the UK General Data Protection Regulation, which is underpinned by the Data Protection Act (2018)
We are responsible as the ‘data controller’ & ‘data processor’ for all personal information collected for the purposes of those laws.
The Data Protection Officer (DPO) is Rachel Nash of Smart Office Support, 30 Galingale Way, Portishead, Bristol, England, BS20 7LU.
Smart Office Support can be contacted via email in the first instance on email@example.com or by phone on 01275 842711.
Legal bases for processing of personal data:
The lawful basis for processing is set out in Article 6 of the UK GDPR. At least one of these must apply whenever Smart Office Support processes your personal data:
You can find more about the UK GDPR lawful bases here or by visiting www.ico.org.uk
Smart Office Support uses your personal information to:
While providing our services Smart Office Support collects the following personal information when you provide it to us:
The ICO provides further guidance on ‘Special Category Data’
Smart Office Support may share certain personal details with our approved service partners & the required legal bodies. We would always inform you ahead of acting on any instructions to proceed with any of our services, should this be the case.
This data sharing enables Smart Office Support to supply the above documented services to you in a professional and timely manner, whilst undertaking quality control & regulatory compliance procedures. Furthermore, it ensures compliance with all necessary UK GDPR & Data Protection Act (2018) lawful requirements.
Smart Office Support will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
The provision of certain personal data including (but not limited to) contact name, invoice address, email address & telephone number is required from you to enable Smart Office Support to provide our virtual administration services. We will inform you at the point of collecting information from you, whether you are required to provide this and any other additional information to us.
Reasons we can collect and use your personal information.
Smart Office Support collects your personal data to enable us to provide our virtual administration and support services.
Smart Office Support may also contact you by email, phone, video call or letter in line with the service you have paid for. We may occasionally email you or send a letter about something relevant to the service you have paid for.
Furthermore, we may email you to inform of company updates and items of interest via our official channels.
Under the UK GDPR, Data Protection Act (2018) and ICO guidance you have several important rights free of charge. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Smart Office Support only use non-personal data essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all users. If you want to block cookies, then you can do this through your browser via the help function.
You can also visit www.aboutcookies.org for further guidance.
We hope that we can resolve any query or concern you raise about our use of your personal data.
The UK General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioners Office (ICO) who may be contacted here or by telephone on 0303 123 1113.
This privacy notice has been revised and republished on Monday March 22nd, 2021.
We may change this privacy notice from time to time, when we do, we will inform you via email and/or our company website.
Please contact us if you have any questions about this privacy notice or the information, we hold about you.
The Data Protection Officer (DPO) is Rachel Nash.
If you wish to contact us, please send an email to firstname.lastname@example.org, write to Smart Office Support, 30 Galingale Way, Portishead, Bristol, England, BS20 7LU or call 0117 374 6722.