Case Study

Roost Mortgages

Their Problem

Jo is Director & Principal Advisor for Roost Mortgages,providing expert advice on mortgages, protection, and later life lending.

Because Roost Mortgages is a trading name of Ian Stuart Mortgages Ltd, which in turn is an appointed representative of The Openwork Partnership, Jo’s website is regulated by the Financial Conduct Authority guidelines for financial promotions.

Jo was having difficulty in getting this content submitted and modified to gain compliance. We engaged with Jo to understand this processand become familiar with the compliance guidelines.

Our Solution

To gain compliance for her website required submitting the individual web pages, testimonials and any social media links to Openwork for approval.

Following initial discussions with Jo, she was happy for us to manage and lead on the activity to move the site towards FCA financial promotions’ approval. This required reviewing previous rejection comments, understanding the website navigation, and collating a list of changes for the website designer to apply.

This ensured that Jo could publish her website, with the outcome that Roost Mortgages can advertise and promote itself within the FCA guidance for marketing and promotions. We also pro-actively diarised when Jo’s social media and the website needs re-approving.

Services provided:

Task Management
Process Creation
Project Management
Forward Planning

From the client:

"I approached Rachel and Warren to help me with some administration tasks that I had had on my to do list and had expertly avoided for nearly a year. These tasks involved gaining approval from my compliance company to publish my web site, keep up to date with my social media channel approvals and writing administration processes.  

Both Warren and Rachel are uber efficient and highly skilled administrators, they're organised, they set and meet timely deadlines and plan every aspect of the project they're working on. Anticipated time scales and costs are agreed in advance and there are no surprises.

I can highly recommend SOS Bristol and I will continue to use them for my compliance renewals and for ad-hoc admin support."

Jo Hoban, Principal Advisor

Jo Hobin - Roost Mortgages

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